Once delivered at our US address before 1pm your package is expected to arrive in Jamaica within 1 to 3 business days.

Ship With Waves has to declare to Jamaica customs the contents and value of each package entering the country through our service. If invoices are not provided, this will result in delays at customs and there is the possibility that the customs officer inspecting the shipment will assign a higher value to your package.

To avoid paying custom duties please ensure that your package value/cost stay below $100usd.

Each customer have up to 5 days once package ready for collection to collect package before storage fee is added. After 5 days a $200jmd fee will added each day.

No, you can pay for and collect each package individually.

All customers using our address must be registered. If someone is going to use your address information, please note that all updates will be sent to you. Please note that we hold no liability for packages from unregistered customers.

All packages coming through Jamaica Customs are opened and inspected by a customs officer to verify that the invoice matches the contents of the package. They are then resealed using cello tape.

Unknown packages refer to shipments lacking the courier code specified in the address. It's essential to include all address information, including the courier code (e.g., KP Logistics) and its corresponding number provided by the customer or shipper. Packages missing this information will be categorized as 'Unknown. To remove a package from the 'Unknown' status, a fee of $350 JMD applies. Additionally, the customer must provide the correct tracking number for the package's removal from 'Unknown' status. Please note that it may take up to 1 to 3 days to process the removal of packages from 'Unknown' status, after which they will be shipped on the next available shipment day. You will receive an email update once the package has been shipped.

Packages with weights not listed on the rate chart will be rounded up to the next rate. For example: A package weighing 1.2lbs will charged as 2lbs.

All same day delivery must be confirmed by 12:30pm the latest , Any delivery request after that would have to be done the next day.
For faster response to delivery what’s app us at 876-531-9769.

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If any package is stolen or misplaced while under our care before the storage fee is incurred, you will receive a refund via the payment details provided during purchase or through your bank statement. If the item was purchased at a discounted price, you will be refunded the discounted amount paid, rather than the original cost.

Once package is delivered it takes up to 24 hours to be updated on your account. If not updated with in 36 hours, please reach out to us.

Yes you do. You`re invoice must have; tracking number, payment details and description of items in payment with cost breakdown.

Please note that when shipping TVs and other fragile items, you do so at your own risk ⛔️. We have a policy in our warehouse where we do not inspect televisions, making it difficult for us to verify if any damage occurred during transit by the carrier. However, we do provide a special wrapping service and inspection for TVs upon request, available at an extra cost. Feel free to reach out for more information.

Yes you do. You`re invoice must have; tracking number, payment details and description of items in payment with cost breakdown.

All invoices must be submitted before packages arrive in Jamaica for clearance. Failure to submit or complete an invoice will result in the package being held uncleared until an invoice or completed invoice is provided. In such cases, an administrative fee of $1000 JMD per trip will be charged for additional services rendered.”